Return & Exchange Policy
Shipping Policy
We want you to be completely satisfied with your purchase from My DNA. If for any reason you are not, we offer hassle-free returns and exchanges within 30 days of purchase. To initiate a return or exchange, simply contact our customer service team and we will provide you with a prepaid shipping label. Once we receive your return, we will process your refund or exchange within 5-7 business days. Please note that all items must be in original condition and packaging to be eligible for exchange.
Return & Exchange Policy
1. Contact Customer Support: Reach out to our customer support team via [info@mydnaclothing.com] to initiate the return or exchange process.
2. Provide Necessary Information: Please have your order number and details ready to facilitate the return or exchange.
3. Assessment and Instructions: Our team will guide you through the necessary steps and provide instructions for the return or exchange. Each return or exchange will be evaluated case by case.
Terms and Conditions:
• Items must be returned in their original condition, unused, and with all tags/packaging within [30 days] from the date of purchase.
• Certain items may be non-returnable or subject to specific conditions, outlined in our terms of service.
• Refunds or exchanges will be processed upon receipt and inspection of the returned item.
Contact Information:
• Customer Support Email: [info@mydnaclothing.com]
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